This has been written at the recommendation of the College of Dental Surgeons of British Columbia. Our intent is the clarify our office policies with you to help eliminate misunderstandings. Thank you.

FEES

This office bases its fees on the current BC College of Dental Surgeons fee guide. All professional service must be paid for at the time services are performed by cash, personal cheque, VISA, Mastercard, or Debit.

MEDICAL CONDITIONS

It is very important that you notify us with changes in your health, including conditions, medications etc. Failure to advise us could result in serious consequences.

APPOINTMENT RESPONSIBILITIES

Patients wishing to cancel or change an appointment MUST GIVE 48 HOURS NOTICE otherwise the patient will be charged for professional time lost. Please notice that once you have made an appointment, this time is reserved for you.

INSURANCE PLANS

We will submit claims to your insurance company directly, however, any differences between the fee amount charged for your treatment and the amount paid by your plan is your responsibility. COMPLETE UPDATED INSURANCE INFORMATION MUST BE SUPPLIED BY THE PATIENT or the full fee will be charged to you directly.

Please not that the insurance plan is a contract between you, the employer, and the insurance companies. Ongoing changes with insurance plans make it impossible for our office to know exactly what your plans do/do not cover. Dental Insurance companies do not inform the dental offices of changes to your plan. Also, some companies have their own fee schedules, exclusions, and maximum amounts they pay for a particular treatment.

We would be please to assist you in understanding your plan coverage based on the information you provide us. Upon request we can provide you with an ESTIMATE of the fees for treatment required as well as an ESTIMATE of what the insurance company will pay based on the current information you provide us.

In the event that the insurance company sends you direct payment, this must be forwarded to our office directly. Otherwise, the complete treatment fee will be billed to you directly for payment in full.

DEPOSITS

With all extensive treatment such as crowns, bridges, dentures (full and partial) and appliances ½ of the fee must be paid at the initial appointment and the balance at the time of insertion.