At Cove Dental, we value the time of both our patient and dental team. To ensure efficient scheduling and provide quality care to all patients, we have implemented the following policy regarding late cancellations.

Cancellation Notice Requirements:

If you must cancel or reschedule your previously booked appointment, we kindly request that you provide at least 48 hours notice.
Should you have a last-minute event we kindly ask that you notify us no later than 24 hours before the appointment time.
Notice of cancellation must be communicated via phone at 860-739-6915.
Please ensure that your cancellation is received 24 hours before the scheduled appointment time to avoid forfeiture of your session.

Late Cancellation Policy:

First Late Cancellation:
We understand that unforeseen circumstances may arise, and therefore, there will be no charge for the first late cancellation, with 24 hours of your scheduled appointment. We kindly ask you to notify us as soon as possible if you are unable to keep your scheduled appointment.

Second Late Cancellation:
The second late cancellation will be treated as the first No Show.

Please refer to the No Show Policy.

Third Late Cancellation
The third late cancellation will be treated as the second No Show.

Please refer to the No Show Policy.

Discharge from the Practice

Should a patient accumulate more than three late cancellations without adequate notice, we regretfully inform you that we will need to discharge the patient from our practice to ensure the efficiency of our scheduling and the premium quality of care of the rest of our patients.

We appreciate your cooperation and understanding of the late cancellation policy. It is designed to ensure that all patients receive the care they need in a timely manner. If you have any questions or need assistance, please do not hesitate to contact the office.